Insights on IT organizations and their use of metrics

A recent posting by Dave Morgan, Common Mistakes in Selecting and Implementing Analytics Systems, focuses on the application of metrics to web site analysis.  However this article also contains useful observations for the issue of metrics for Systems Management.  Dave is a highly successful consultant and entrepreneur in the media field, having founded Real Media in the 1990's and Tacoda Systems in 2001.  This article will convince you that opinions like his are an essential counterweight to the hype and exaggeration offered by most vendors.